How can we provide the right people with the right knowledge at the right time? How can we support co-workers in transferring and implementing knowledge? And how can we cope with the challenges involved? It is these and similar questions that the international non-profit organisation SOS Children s Villages has been intensively exploring over the past couple of years. SOS Children s Villages has chosen a strategy to make existing knowledge available to other fields of work on a world-wide scale. In its approach the organisation focuses on people-related communication, while taking into...