This book explores the class identity of call centre agents in Johannesburg. My interest in the topic arose from an apparent contradiction. On the one hand, I had read sociological literature that had depicted such people as belonging to a service proletariat. On the other, my experience as a student working in a call centre was that, to the extent that the agents had a class identity, it was as members of the middle class. While there is now a considerable body of literature on call centres, there is relatively little on South Africa, despite that it now has the largest concentration of...