This book explores the class identity of call centre agents in Johannesburg. My interest in the topic arose from an apparent contradiction. On the one hand, I had read sociological literature that had depicted such people as belonging to a service proletariat. On the other, my experience as a student working in a call centre was that, to the extent that the agents had a class identity, it was as members of the middle class. While there is now a considerable body of literature on call centres, there is relatively little on South Africa, despite that it now has the largest concentration of...
This book explores the class identity of call centre agents in Johannesburg. My interest in the topic arose from an apparent contradiction. On the one...