From the Foreword by Captain Daniel Maurino, ICAO: 'a Air Traffic Controla will remain a technology-intensive system. People (controllers) must harmoniously interact with technology to contribute to achieve the aviation systema s goals of safe and efficient transportation of passengers and cargoa This booka considers human error and human factors from a contemporary and operational perspective and discusses the parts as well as the wholea I hope you enjoy reading it as much as I did.' The motivation for writing this book comes from the authora s long standing belief that the needs of Air...