Gaining a patient's trust, or the trust of a patient's family, may seem to be a given, but achieving trust is a fragile, individual, hazardous endeavour. In an era of distrust of institutions and professions, the patient must trust the staff of doctors, nurses, and therapists before a working therapeutic relationship can be established. In recent decades, coping with angry and difficult people produced numerous books, consultants, and seminars. This book approaches the issue from the standpoint of developing a working, trusting relationship with patients and families, and the pitfalls that...