The provision of governmental services and the very nature of governance changes
with the ever growing influence of Information and Communication Technologies in
all governmental institutions. This book is examining the design and success of the
European Commissions efforts to engage the citizens, consumers and businesses in
policy- and decision making, in order to improve the democratic and political
outcomes. The theoretical part of this book makes the rationale clear why reforms of
governmental agencies are necessary. It provides theoretical evidence on why
eDemocracy improves the working...