This book is a valuable resource for anyone involved as an intermediary or as a party to interpersonal or group conflict. It offers a unique perspective based on some two decades of field experience intervening in adversarial confrontation. It is a worthy text or reference source for students, researchers, and higher education faculty engaged in the study of alternative dispute resolution processes, communication methodology, or initiatives in peacemaking/reconciliation.Beyond academic applications, this work has critical relevance to administrators and senior staff working for agencies and...