Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.

Risk is everywhere, in everything we do. Realizing this fact, we all must try to understand this 'risk' and if possible to minimize it. This book expands the conversation beyond failure mode and effects analysis (FMEA) techniques. While FMEA is indeed a powerful tool to forecast failures for both design and processes, it is missing methods for considering safety issues, catastrophic events, and their consequences. Focusing on risk, safety, and HAZOP as they relate to major catastrophic events, the text addresses the process and implementation as well as understanding the fundamentals of using...