The investigation of productivity improvement method in manufacturing firms consists of two major aspects. The scientific approach is concerned with the development of a methodology for productivity improvement appropriate to the situation of manufacturing firms in Ethiopia. Two models, a productivity factor model and a productivity measurement model have been developed for use with productivity improvement method. Second, it is supported by practice-oriented work in the manufacturing firms, consisting of data acquisition activities in general, and of case studies in selected firms in order...

Quality is a determinant factor for the long term success of firms. It is also important in service industries as it is highly related with customer satisfaction at each step in the process. Quality in healthcare thus needs much attention as it is a work of life perpetuation. In Ethiopian healthcare sector, there is a responsiveness problem. Due to this, it is common to hear customer complaints in hospitals and the complaints regarding the delay and service quality are aggravating. This book examines service quality of Tikur Anbessa Hospital under the light of quality concepts and proposes...