Purpose of the study: To evaluate customer service quality among clients purchasing precast concrete products from a manufacturing company. Problem Statement: Any buoyant market facing shortages of material and skills, like the precast concrete within the construction industry, is prone to being infiltrated by companies from other countries. Competition builds on the assumption that no buyer or seller has had the power to influence the market conditions to their own benefit. Moreover, all buyers and sellers have been in the fortunate position of having perfect information about the costs...