Gain the practical knowledge you need to plan, design, deploy, and manage mixed cloud and on-premises IT management systems. Drawing on his experience as senior principal software architect at CA Technologies, Marvin Waschke lays out the nuts and bolts of the IT Infrastructure Library (ITIL)--the 5-volume bible of standard IT service management practices that is the single most important tool for aligning IT services with business needs.

Many enterprise IT management applications, and the ways they are integrated, come directly from ITIL service management requirements. Types of...