Charles Goodsell has long taken the position that U.S. bureaucracy is neither a generalized failure nor sinkhole of waste as mythologized by anti-government ideologues. Rather, it is one of the most effective and innovate sets of administrative institutions of any government in the world today. Indispensable to our democracy, it keeps government reliable and dependable to the citizens it serves. However, 'The New Case for Bureaucracy' goes beyond empirically verifying its quality. Now an extended essay, written in a conversational tone, Goodsell expects readers to form their own judgments.