As information systems/technologies (IS/IT) become embedded in organizations, these systems cannot be isolated from important issues such as human intellect, culture, philosophy, politics and socio-organizational changes. Limited business resources on one hand and the various concerns and demands from different stakeholders on the other hand have led to an ever-growing need to evaluate IS/IT investments. In other words, due to the heavy rise of IS/IT costs IS/IT investments must be justified. Evaluation of IS/IT investments is generally taken to mean the identification and the measurement of...