Shrinking profit margins in the high technology
industry has led companies to attempt to increase
profits through an increased focus on after-market
services. As part of that effort, service parts
logistics, which manages the post-sales distribution
of spare parts needed to maintain and repair products
in use, has gained importance. In an effort to
improve Service Parts Logistics (SPL) operations, we
integrate facility location and inventory stocking
decisions while classifying facilities based on their
assignment; dedicated facilities that are assigned
solely to individual customers...