One in seven people in the UK are said to be deaf or hard of hearing. Too often, clients are put off attending centres or have had bad experiences of services and communicating with care or teaching staff. Working through the sessions in this book will enable the reader to understand how to communicate effectively, how to treat individuals with respect and dignity in all types of settings, and how to encourage positive communication with people who have hearing difficulties. The author has used her own experience of deafness to convey the effects it can have on individuals and to give insight...