The business world is in the midst of a radical transformation. The turbulent 90s have made fast responses, innovation, adaptability and customer orientation key behaviours of tomorrow's successful organization. These capabilities depend on a radical change in the form and character of all aspects of business organization and management. In Managing for the Future the author details the essential organizing concepts and patterns that will characterise tomorrow's successful organization. The book examines the emerging and alternative approaches to: the business process, the customer, the...