Predictable Ops is a practical leadership framework for IT operations leaders and their business partners navigating the complexities of AI-driven transformation. The book delivers eight clear rules grouped into two tracks: Operational Trust and Preparation & Foresight. This system helps leaders build reliable, cost-aware, resilient services and lead decisively when machine-driven insights must be balanced with human judgment.

Each rule includes real-world anecdotes from cloud migrations and vendor licensing negotiations to critical incident communications and team...