Democratisation demonstrates the evolution of Artificial Intelligence (AI) from a complex and exclusive technology understood by a select few to a more accessible tool. This suggests that AI capabilities are no longer limited to just big enterprises and specialised researchers, but are readily accessible to small businesses, creative workers, and educators in general. The changes have extensive implications, impacting several aspects of the service delivery process and profoundly changing our interaction with technology. The evolution of AI from a specialised field to a widely available tool...