Conflict exists everywhere, and hospitals are no exception. In hospitals, however, conflicts among staff are dangerous as they negatively affects quality of care. Therefore, hospitals are establishing policies and procedures to prevent and resolve conflicts. While several distinct conflict management tools exist, their effectiveness in different hospital settings is unknown. To address this question we surveyed physicians and nurses to identify similarities and differences among hospital departments in the antecedents, characteristics, and outcomes of disruptive behaviors, and in the...