Federico Lega (Milan University, Italy), Angela Pirino (Bocconi University, Italy)
Healthcare systems across the globe are currently facing perhaps the greatest challenges and pressures to date as the need to improve outcomes, efficiency, productivity, quality, customer satisfaction and sustainability have significantly risen. Further, the emerging focus on value-based healthcare has increased performance expectations. To improve capability to face these challenges, doctors were “transformed” by health organizations and systems into more hybrid figures, i.e., doctor-managers and most recently clinical leaders. Yet, in many cases their engagement hasn’t worked as...
Healthcare systems across the globe are currently facing perhaps the greatest challenges and pressures to date as the need to improve outcomes, effici...