Welcome to 1M 2003, the eighth in a series of the premier international technical conference in this field. As IT management has become mission critical to the economies of the developed world, our technical program has grown in relevance, strength and quality. Over the next few years, leading IT organizations will gradually move from identifying infrastructure problems to providing business services via automated, intelligent management systems. To be successful, these future management systems must provide global scalability, for instance, to support Grid computing and large numbers of...