The present study was designed to examine the relationship between emotional intelligences dimensions of employees working in service companies located in Penang and their organizational citizenship behaviors as perceived by their current supervisors in organization and to examine whether job control moderates the relationship between emotional intelligences dimensions and organizational citizenship behaviors dimensions. Hypotheses were tested with 104 respondents received from 2 organizations. Results indicated that the appraisal, expression, and regulation of emotions in oneself is the most...
The present study was designed to examine the relationship between emotional intelligences dimensions of employees working in service companies locate...