You will discover: The signs of a conflict you should address. The tools to analyze conflict. How to make a plan of action. What to do to help those in conflict settle their issues. What to do to help those in conflict find reconciliation. How to work with difficult personalities. How to work with groups and committees in conflict. How to avoid the most common mistakes in conflict work. When to get professional help. This Workbook is a valuable resource for the pastor or church officer who is faced with congregational conflict, lacks specific conflict response training, and needs to help her...