This revised Second Edition addresses developments that have transformed library operations in the recent past. In the technical services administration chapter, there is a new section on leadership and management style, strategic planning, managerial accounting, and output measures. The bibliography has been expanded to include more management literature. At the same time, in the automation chapter, expanded sections on downloading bibliographic data into personal files, full text-access, and implications for libraries of the emerging high-speed electronic highways for scholarly information,...