Marc Wilson is not giving up. He is determined to turn around the struggling family company and keep it, despite his father’s decision to sell. The problem is that they are late on more and more projects and their customers won’t tolerate it anymore. Marc is looking everywhere for a solution, when in one of his MBA classes he comes across a unique approach that views operations in terms of flow.

The concept of flow is straightforward. It’s easy to visualize the stream of projects going through the system and understand that if something clogs the flow, the projects pile up;...

Marc Wilson is not giving up. He is determined to turn around the struggling family company and keep it, despite his father’s decision to sell. The problem is that they are late on more and more projects and their customers won’t tolerate it anymore. Marc is looking everywhere for a solution, when in one of his MBA classes he comes across a unique approach that views operations in terms of flow.

The concept of flow is straightforward. It’s easy to visualize the stream of projects going through the system and understand that if something clogs the flow, the projects pile up;...