Businesses face many growing challenges, including rapid technological advances, an increasingly globalized workforce, and seismic global events. Being able to manage change effectively is vital. With a clear organizing framework, based on a process model of change, and vast breadth of coverage, John Hayes’ best-selling textbook covers all stages of change management. This seventh edition equips you with the practical tools, and knowledge of recent academic research and thinking, to manage change in all types of organizations. It embeds learning with a range of pedagogical tools,...