The book is based on the research work to improve the organizational performance of a chain of supermarkets by applying the Human Performance Technology (HPT) for the doctorate degree program. Human Performance Technology (HPT) based models are found to be more appropriate tools for assessing and improving the performance of an organization. Many types of HPT models are available in the literature. The ISPI HPT model is widely used for solving performance related issues in firms. The ISPI model used in the study is very specific to supermarkets in India. The study identified Emotional...