This book is about awkward moments in life. Can you say something in a few seconds in an elevator to touch another person in a meaningful way? Why are these seconds so awkward or uncomfortable for us? Are they as difficult for others as they are for us?

Help to find answers to these questions is now available. You will share many experiences others had in embarrassing or awkward situations. By hearing how others handled these occasions you may find something useful for yourself.

Words are terribly, terribly important and the book demonstrates the positive impact your words can have,...