This book explores the innovation processes involved in the application and use of Information and Communications Technologies (ICTs) at work and in everyday life. These are analysed through an unparalleled set of 23 European case studies, which, uniquely, address both the design/development and the implementation of ICT applications across the cultural, civic information and education sectors. The authors draw upon a range of analytical traditions - from sociology of technology and cultural and consumption studies, to computer systems design - to build an integrated, evolutionary...