The knowledge economy is a notion that has been used, since the 1990s, to describe a new economic order perceived by scholars and practitioners. The authors argue that this order, triggered by new information and communication technologies, has resulted in a different set of challenges for effective management of the contemporary firm. Knowledge will play an important role in managing these challenges, with the onus being on new hardware and software as much as how businesses can be organized with regard to relationships with customers and suppliers. operations can be organized, in order to...