The purpose of this study was to examine the healthcare service quality in Chinese public hospitals and took the effect of Chinese culture into consideration. In order to model a context-specific healthcare service model, the present study utilized literature review and consultation from a medical expert focus group to develop 10 dimensions, namely physical environment, clinical staff behavior, service charge, waiting time, expertise/professionalism, patient privacy, right to know, patient-physician relationship, and healthcare outcome. Meanwhile, 3 Chinese cultural characteristics, namely...