The quest for improving Quality Management(QM) has become a necessity in today s intensely competitive global market-place. This increased interest in QM has opened the doors for new philosophies to emerge concentrating mainly on developing and adopting new quality standards. Due to the recent shift from the Shareholder view to the Stakeholder view many organizations are adopting CSR practices in their management system. Further, growing servicization in manufacturing industry is trying to adopt Service-Dominant view. This facilitates to examine Quality Management philosophy in terms of...
The quest for improving Quality Management(QM) has become a necessity in today s intensely competitive global market-place. This increased interest in...