Change Management means many things to many people, it is the people side of technology projects, it is the way that an organization manages its culture, it is coaching managers to lead and motivate their organization, it is the response to downsizing, outsourcing or restructures. It is all of these and more, this is very confusing. The purpose of this book is to solve this confusion and to develop some pragmatic concepts for those in the position of leading, managing and supporting change in its various forms.