This book is intended for readers interested in mediation, negotiation, and other methods of conflict resolution. The use of mediation is widespread, but research into its impact is still in its infancy. If mediation is a way of resolving conflicts of our time, then mediators have a responsibility: on a small scale, in resolving acute conflicts, and on a large scale, in shaping and establishing a new form of social dialogue. They should know what they are doing. They should know which interventions to use and when, and what effect they have. With its research results, this book helps...
This book is intended for readers interested in mediation, negotiation, and other methods of conflict resolution. The use of mediation is wide...