Banking system plays a pivotal role in the development of the economy of any nation. A good banking sector with a good banking habit can accelerate the pace of development of a country. Banking is one of the key industry in the services' sector and it is indeed, the financial nerve center of the economy. Nowadays, many banks started giving importance to Customers Relationship and hence they used all sorts of technologically advanced services and facilities. This has an overwhelming impact on customer s behavior which causes the customer to be hypersensitive to the quality of service. Customer...