Finding information online may take very long time due to number of designing issues in these websites. Number of these issues have been discussed in the book and have been solved by providing designers with a model called the GOALAPE Model. This model consists of seven steps starting from gathering data until adding-on e-help avatar to the website, and it can be applied on any website to make it comprehensible. Simple website has been built to introduce users to the Microsoft Windows Services as an example of the existing websites with bad designs. Then, the GOALAPE Model has been applied on...