The COVID-19 Impact on Higher Education Stakeholders and Institutional Services provides different perspectives regarding the impact of COVID-19 on the institutional functionality of universities and colleges. Contributors argue that although the quick pivot to online in 2020 was unique to the times, the ramifications of this institution-altering shift far exceeded expectations as the pandemic forced higher education institutions to reconsider their daily operations. This collection demonstrates that there is much to be learned from the collective institutional responses to the pandemic....

Conducting a Communication Audit: Promoting Organizational Effectiveness through Communication Efficiency equips readers with the knowledge and skillsets they need to conduct successful communication audits and, in doing so, help organizations overcome their communication issues. The text teaches readers how to identify communication problems within organizations and then how to use this diagnostic information to enhance communication across the organization.

Opening chapters provide readers with context for communication in the organization, as well as foundational...