NOW IS A CRITICAL TIME TO INCREASE THE PERSONAL IMPACT YOU HAVE ON COLLEAGUES, CUSTOMERS AND STAKEHOLDERS.

Research into the subject of engagement and inspiration demonstrates the huge impact these elements can have on organisational culture, performance and individual careers. Unfortunately, the weight of research is not matched by clear and descriptive 'how to' guides explaining the techniques available to achieve these things. There are few programmes, very few books and mostly it's been assumed you have either "got it, or you haven't."

This simply isn't true.

This...