Conversational skills. People already talk with one another, don't they? It should be redundant to write a book about conversational skills--or so you would think. Yet there are differences between people: one seems to get a little more done than the next. Often this boils down to subtle differences in the way they communicate.

Ordinarily, people tend to ask questions with a certain goal or purpose in mind. They then listen to the answer as if the answer is based on the question as they meant it to be. Yet the other is answering based on what he understood the question to mean....

Conversational skills. People already talk with one another, don't they? It should be redundant to write a book about conversational skills--or so you would think. Yet there are differences between people: one seems to get a little more done than the next. Often this boils down to subtle differences in the way they communicate.

Ordinarily, people tend to ask questions with a certain goal or purpose in mind. They then listen to the answer as if the answer is based on the question as they meant it to be. Yet the other is answering based on what he understood the question to mean....