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Online Dispute Resolution
Practical examples of Alternative Dispute Resolution in the US and EU - a handbook for best practice today
and tomorrow

A Promise Unfulfilled and What to Do About It - Complaint Handling Now
Marc Grainer; Scott Broetzmann, David Beinhacker, and
Richard Grainer

Online Dispute Resolution - Designing Systems for Effective Dispute Settlement - a US practitioner perspective
Jo DeMars

Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System
Pablo Cortes
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