Sam, a parts manager for a major auto brand, has finished a tough week: his team missed its targets for a third straight quarter, and a star performer walked into his office and quit.

This isn't how he envisioned his life would be after working twenty-five years to become the manager of the company's largest parts warehouse in the country. But he's not alone.

Managers everywhere are finding that old-school coaching practices don't work anymore. But not all of them are as lucky as Sam, who starts using the tools he acquires through "the Coaching to Win" program.

Sam discovers...