When she was two years and ten months old, Susan Eastwood scrambled up on to a table to look out of the window. She fell, sustaining two black eyes and a broken nose. It was only months later that her parents realised that the fall had also rendered her completely deaf. Since then Susan has had to learn to survive in a world which often seems unable to understand how to deal with someone who can't hear. Again and again in her battles with bureaucracy she has encountered ignorance, intransigence and inflexibility. Repeatedly she has been faced with what she calls the 'never seen a deaf person...