Does your organization manage complexity by making things more complicated? If so, you are not alone.

According to The Boston Consulting Group's fascinating Complexity Index, business complexity has increased sixfold during the past sixty years. And, all the while, organizational complicatedness--that is, the number of structures, processes, committees, decision-making forums, and systems--has increased by a whopping factor of thirty-five. In their attempt to respond to the increasingly complex performance requirements they face, company...