Miguel Antonio Hernandez Perez has a reputation in the German car plant in Mexico where he is production manager. He is known as "the Fireman," as he sweats his way from one production problem to the next. Always the last to leave, he'll be found at the plant even at weekends, wrestling with one problem after another. To promote in the company he requires the assistance of a professional coach to help him focus on results, become a better team player, deliver presentations, learn how to say no, and solve problems in flexible and efficient ways. The strategies Miguel needs for getting there,...