The availability of high-quality software is critical for the effective use of information technology in organizations. A large body of software quality literature has conceptualized systems development as a technical process emphasizing precision and technical accuracy in design and constructions while paying limited attention to the organizational and socio-behavioral aspect of quality management. This focus of software quality as a technical aspect has had marginal impact on the overall system quality. This book examines strategic importance of organizational and socio-behavioral aspect...