This book not only does an outstanding job of introducing variety concepts regarding the business process reengineering and organisational performance improvement but also provides an integrated approach and well-organized framework in both theoretical framework and methodology which is necessary for both undergraduate and postgraduate students and managers as well. In addition this book offers an integrated and holistic approach of business process reengineering (BPR) approach based on the integration among process, content, product and individual characteristic differences in the industrial...