Technology offers one of the significant levers that utility managers have available to truly "do more with less." But it often is difficult for managers to know how much to spend on technology, where the expenditures should be, and what the expected return on that investment should be. The objective of this study was to determine successful approaches for implementing utility IT systems considering the range of factors influencing today's utility IT environment. The study cites leading practices that create effective IT solutions (not technology-specific solutions). While specific technology...