Financial services are those activities that provide finance related value to customers. The function of financial institutions is to provide financial convenience to the public, achieved by promoting savings, and purveying the existing savings in a more efficient manner. The financial service industry is in the throes of radical transition. Easing of regulatory barriers and restrictions has increased competition. The entry of foreign players has intensified competition, and eroded margins. The problem does not end there; customers are becoming used to the enhanced levels of services from...