Over the past few years, the underrepresentation of women in the higher echelons of management has become a key topic of board room discussions. Within the international luxury hotel industry, which is characterized by a challenging, demanding and emergent nature, the executive members are predominantly male. However, in service industries which are characterized by high levels of emotional labor, the presence of female executives could contribute significantly to the well-being of a company. This book describes a study which indicates that a possible explanation for this selection process...