A book that helps the organization staying in the market and selecting the best alternative move will help in staying in the top ranks of the industry. A synchronized view to the data for all internal and external shareholders is critical. There can be no meaningful discussion about performance improvement if different users are measuring data points against different metrics. However, this is challenging since every company operates differently, follows different processes, and interprets data in different ways. Again, good technology choices will help the organization in this endeavor. This...