This book is discussing journey of understanding need of SMEs & development of new integrated concept for improving their performance. While doing consultancy work for SMEs in India, I could closely observe that, SME owners are worried about whether their unit performance is improved or otherwise after the implementations of ISO-QMS. Hence, it becomes essential for me to know the effect of ISO-QMS implementation on performance of SMEs. With this view, the problem of SME is selected for the research study & reported in this book. Experience survey method is used to understand the status of...